Terms and Conditions
These Terms and Conditions ("Terms") govern the relationship between you and Adventure Holiday Tour ("we," "us," "our"), a company registered in Slovenia under registration number - 8545049000 (MŠ), and tax identification number - SI92026699, with its registered office at Lipa 11A, 1313 Struge, Slovenia, trading as Go Adventure Holiday. "You" and “your" refer to the person making a booking and every traveller included in that booking. By making a booking with us, you confirm that you accept these Terms on behalf of yourself and all travellers in your party, and that you have the authority to do so.
1. Booking and Payment
1.1 When is your booking confirmed with us?
A booking is only confirmed once we send you written confirmation by email. Until you receive this, no reservation has been made on your behalf.
In case you do not get a confirmation email, please check your spam folder. If it's not even there, then contact us at tarun@adventureholidaytours.com with your name, the tour, and the date booked, and we will resend it.
1.2 We reserve the right to decline a booking — for instance, if the tour is fully booked, payment has not been received, or the tour is not suitable for the travellers based on the information provided to us. Where we decline a booking, any amount already paid will be refunded in full.
1.3 Please review your confirmation as soon as you receive it. You can let us know immediately if any name, date, or other detail is incorrect. Some corrections can be made at no cost; others may involve a fee from our suppliers, and corrections become more difficult the closer we get to the tour date.
1.4 Full payment is due no later than 48 hours before the tour date, unless we have agreed otherwise with you in writing.
1.5 We accept payment by bank transfer, card payment or secure payment link (processed via SumUp), and cash in euros (€).
1.6 All prices are listed in euros (€). If your card or bank converts the payment into a different currency, the amount charged may differ from the amount shown on our website due to exchange rates or fees applied by your bank. We are not responsible for currency conversion charges, and any such queries should be directed to your bank or card issuer.
1.7 What happens in case of price changes after booking: We may only increase the price of your tour where the increase directly results from one of the following reasons:
a change in transport costs due to fuel or other power source prices;
a change in taxes or third-party charges not directly tied to delivering your tour, such as tourist taxes or entry/landing fees;
a change in exchange rates relevant to your booking.
Note: We will not raise the price within 20 days of the tour start date, and we will show you how the increase was calculated. If the total increase exceeds 8% of the tour price, you may cancel and receive a full refund, or accept an alternative tour we offer instead. If these costs decrease, we will pass the saving on to you, minus any reasonable administrative costs of processing the adjustment.
2. What We Offer
2.1 Day trips, multi-day tours, group tours, combined bookings — what's actually included in each depends on the product. The type of transport and professional guiding are all things we may provide as per the inclusions already mentioned in the itinerary.
2.2 Think of your itinerary as the final word on inclusions. If something is not listed, it's not included. That typically rules out flights, meals we haven't listed, drinks, airport transfers (unless we say otherwise), travel insurance, entry tickets, activities charges, optional extras, and tips.
2.3 Accommodation is not included in our package; we handle the booking, but the stay itself at a hotel, guesthouse, or farmhouse is run by the owner of whichever property you are staying at, not by us directly.
2.4 When you book with us, here's what you can count on:
We'll make sure every service included in your booking is actually delivered. if any part of your itinerary cannot be delivered due to circumstances outside our control, we will notify you promptly and work with you to arrange the best possible alternative.
You'll have an emergency number to reach us at any point during your tour.
You can transfer your booking to someone else if your plans change (see below separately mentioned clause.
Any price changes follow the limits set out above, and if the increase goes over 8%, you can cancel free of charge.
You can cancel for free under the conditions in article 7, or for a fee under the same in other cases.
2.5 Your contract is formed by three things together: your booking confirmation, the itinerary we send you, and these Terms. Nothing else. Including marketing material, website content, or verbal conversations. Nothing forms part of your contract with us other than the three things mentioned above.
3. Your Responsibilities
Before you travel, a few practical things are on you to sort out. A valid passport or ID card is essential, along with any visa, permit, or certificate your trip calls for. We can't be held responsible for delays or refused entry if these aren't in order. Slovenia is part of the Schengen area, and entry rules do shift, so check what applies to your nationality with the Slovenian Ministry of Foreign Affairs beforehand. Not sure? Ask us. We'd far rather field the question early than have you stopped at a border.
Once your tour is underway:
Meeting points and departure times are fixed. Be there when your confirmation says, and check in 15 minutes early for day trips. Catching up with a group you've missed is on you, cost-wise, even when the reason is a late flight or train (yet another reason travel insurance is worth having).
Guides call the shots when safety or conditions demand it, and following their instructions is part of what you agree to by booking. Someone whose behaviour — intoxication, abuse toward others — threatens the group's safety or enjoyment can be asked to leave the tour, with no refund and no cover for whatever it costs them to sort themselves out afterward.
We aim for realistic timings and keep you posted, but traffic, weather, and closures aren't ours to control.
What we need from you before you book: if mobility assistance, a medical condition, dietary needs, or allergies are relevant to you or anyone travelling with you, this is the moment to say so. We'll be straight with you about whether the tour fits and what we can realistically offer. Though ongoing one-to-one support isn't something our team can provide. Room preferences work the same way: we'll pass on what you tell us and confirm what we can, but nothing's guaranteed until you have it in writing.
Anyone under 16 needs a parent or guardian with them for the full tour.
Your belongings stay your responsibility throughout — we're not liable for loss, theft, or damage unless our own negligence caused it. And on the lighter side: we sometimes take photos or video during tours for our website and social pages. Not keen on being in them? A word to your guide or a quick email to us is all it takes.
4. Weather and Circumstances Outside Our Control
Slovenian weather can shift quickly, and our guides make reasonable adjustments to the day's plan where possible. That said, weather-related delays or changes to your itinerary aren't something we're responsible for, and weather on its own isn't grounds for a free cancellation.
The same principle applies more broadly for strikes, border controls, political events, mechanical failure, and other circumstances genuinely outside our control that fall outside our responsibility when they cause delays.
5. Optional Extras
During your tour, you may choose to purchase additional services locally. Like entry tickets, boat rides, or tastings — that are not included in your original inclusions. These are arranged and paid for directly by you, and are provided by the local operator under their own terms and conditions, separate from ours. Our team is not liable for the quality of their service.
Where we arrange and pre-pay an optional extra on your behalf, it is generally non-refundable once booked. You can get a refund only when the provider's own terms state otherwise. We will inform you at the time if this applies. We request you to carefully keep any vouchers or tickets provided to you by our team. In most cases, these cannot be replaced if lost
6. Cancellations and Changes
If you need to cancel, here's how refunds work:
Cancel 7 or more days before your tour: full refund.
Cancel 3–6 days before your tour: 50% refund.
Cancel within 48 hours of your tour, or fail to show up: no refund.
If a traveller does not arrive for their tour and has not informed us in advance, this will be treated as a no-show, and no refund will be due, in line with our cancellation policy above.
Where your booking includes pre-paid entrance tickets or other non-refundable third-party services, the cost of those specific items is excluded from any refund, regardless of when you cancel.
You may request changes to your booking free of charge up to 48 hours before departure, subject to availability. Requests made within 48 hours of departure may not be possible and may instead be treated as a cancellation under the policy above.
Changes to a Confirmed Booking
We're happy to accommodate changes to your booking after confirmation, subject to availability and any conditions set by our suppliers. If a change results in a price difference, this will be passed on to you at cost. Requests to change your tour date will be treated the same way as our standard cancellation and rebooking process, unless we're able to offer you a suitable alternative date directly.
Services You Choose Not to Use
If you decide not to use a service that's included in your tour, no refund is due for that service. This doesn't affect your right to raise it with us if we fail to provide something that was included in your booking.
Cancellation by Us
Occasionally, we may need to cancel a tour. For example, if it doesn't reach the minimum number of participants required to run, or due to circumstances beyond our control. Where this happens, we will let you know as early as possible, and you will receive a full refund of any payments made, or the option to move to another available date for the same tour.
Circumstances Beyond Our Control
In case of events that are genuinely outside our control — such as natural disasters, serious safety incidents, or similar unavoidable circumstances — that prevent your tour from going ahead, you will be offered a full refund. This does not apply to personal circumstances such as illness, missed connections, or changes to your own travel plans, including changes made by an airline to your flight, since flights are not included in our tours. We recommend travel insurance with cancellation cover for situations like these.
Transferring Your Booking to Someone Else
If there are any changes in your plans, that's fine. You're welcome to transfer your booking to someone else who meets the requirements of the tour. Just let us know in advance so we can confirm the transfer and update the booking details accordingly. Any outstanding balance or additional costs caused by the transfer will need to be settled by you or the person taking over the booking. If the transfer cannot be arranged and the original traveller is also unable to travel, the booking will be treated as a cancellation, with any refund handled under our standard cancellation policy mentioned above.
7. Insurance and Financial Protection
Travel insurance isn't included in our prices. It's something you'll need to arrange separately. We'd go further than a passing recommendation here: taking out cover for cancellation, medical costs, personal accident, baggage, and personal liability — for every traveller on your booking. It is something we genuinely encourage you not to skip. Article 8's cancellation scale exists precisely because we make commitments to our suppliers on your behalf once you've booked; insurance is what protects you against the circumstances neither of us can control.
8. If Something Goes Wrong
The fastest way to sort out a problem is on the spot. Let our team know as soon as you notice something isn't right. Most issues can be fixed there and then, which works out better for you than sorting it out afterward.
You can reach us at any point during your tour on +386 69 685 506. If you run into trouble while travelling, we'll help however we can. From getting you medical services or connecting you with the local authorities, to arranging alternative travel if needed. That said, if the difficulty was caused by something you did deliberately or carelessly, we may charge a reasonable fee for our help, capped at what it actually costs us.
Where something included in your booking isn't delivered as agreed, we'll put it right wherever that's possible. If it isn't, you may be entitled to a price reduction or compensation for any resulting loss. Except where the issue was your own fault, caused by an unrelated and unforeseeable third party, or the result of circumstances genuinely beyond our control.
9. Contact Us
Adventure Holiday Tours, Tarun Sharma s.p.
Lipa 11A, 1313 Struge, Slovenia
Email: tarun@adventureholidaytours.com
Telephone: +386 69 685 506
Office hours: 7:00 AM – 9:00 PM.
During your tour, you can reach us on the same number at any time.
10. Law and Disputes
Your contract with us is governed by Slovenian law. If you live elsewhere in the EU, this doesn't take away any protection you're entitled to under the mandatory consumer law of your own country.
Wherever possible, we'd always rather work through a complaint directly with you first, before it needs to go any further.
11. Privacy
We handle your personal data in accordance with the General Data Protection Regulation (GDPR) and applicable Slovenian data protection law. Adventure Holiday Tours, Tarun Sharma s.p. acts as the data controller for the information you provide to us.
Your data is used to arrange and deliver your booking. It includes sharing what's necessary with the guides and activity providers named in your itinerary. And to keep the records we're legally required to maintain.
You have the right to request details of the data we hold about you, to have it corrected or deleted, and to object to your data being used for marketing purposes. To do so, email us at tarun@adventureholidaytours.com.
Our full privacy policy is available at: (to be added later)
12. Final Provisions
Taking part in our tours is entirely voluntary, and comes with the ordinary risks associated with travel and outdoor activity. We take reasonable care in how we plan and run our tours, and in choosing the suppliers we work with.
We're responsible for the tours we organise, as set out in these Terms and under Slovenian law. Nothing here limits our liability for death or personal injury caused by our own negligence, or for fraud. That said, we're not liable for loss or damage that we couldn't reasonably have foreseen, or that arises from circumstances genuinely outside our control.
We may decline a booking, or ask a traveller to leave a tour, where their behaviour or condition puts the safety or reasonable enjoyment of others at risk — see the earlier sections on following your guide and disclosing assistance or health needs.
If any part of these Terms is found to be unenforceable, the remainder continues to apply in full.
These Terms are written in English. Where a translated version is provided, and the two differ in meaning, the English version takes precedence.
